Best and worst auto insurance companies

Consumer Reports took a look at the auto insurance industry by surveyingmore than 64,000 readers about their satisfaction on the claims process, the cost of premiums and the overall customer experience.

Here are the winners and losers, according to the magazine:

Top 12 best insurers

(#1 is best)

1. USAA Property & Casualty
2. Amica Insurance
3. New Jersey Manufacturers Insurance Company
4. Erie Insurance Group
5. Auto Club Enterprises Insurance Group
6. Auto Club Insurance Association
7. Auto-Owners Insurance Group of Companies
8. Ameriprise Financial (IDS)
9. State Farm
10. State Auto Insurance Companies
11. Mercury
12. Geico

12 worst auto insurers

(#1 is worst)

1. Farmers Insurance
2. Hanover Insurance
3. Mapfre USA
4. Allstate
5. MetLife
6. Liberty Mutual
7. Travelers
8. The Progressive Group of Insurance Companies
9. AAA Northern California, Nevada & Utah Insurance Exchange
10. The Hartford Financial Services Group
11. Nationwide Mutual Insurance Company
12. American Family